Privacy Policy

Introduction

This Privacy Policy describes how Código Maestro and its affiliates (collectively "Código Maestro", "we", "our", "us") collect, use, share, protect or otherwise process your information and personal data through our website https://www.codigomaestro.in (hereinafter referred to as "Platform").

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product or service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any product or service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service or product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

1. Collection of Information

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship and related information provided from time to time. Some of the information that we may collect includes but is not limited to:

• Personal data provided during sign-up or registration such as name, date of birth, address, telephone/mobile number, email ID and any such information shared as proof of identity or address.
• Some sensitive personal data may be collected with your consent, such as your bank account, credit or debit card, or other payment instrument information, in accordance with applicable laws.
• Behavioural data — we may track your behaviour, preferences, and other information that you choose to provide on our Platform. This information is compiled and analysed on an aggregated basis.
• Transaction data related to your transactions on the Platform and third-party business partner platforms.

2. Usage of Information

We use personal data to provide the services you request. We use your personal data to:

• Assist in handling and fulfilling orders and service requests.
• Enhance customer experience and resolve disputes.
• Troubleshoot problems and inform you about online and offline offers, products, services, and updates.
• Customise your experience on the Platform.
• Detect and protect against error, fraud, and other criminal activity.
• Enforce our Terms and Conditions.
• Conduct marketing research, analysis, and surveys.
• Comply with legal obligations and respond to legal processes.

To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses. You understand that your access to products or services may be affected in the event permission is not provided to us.

3. Sharing of Information

We may share your personal data internally within our group entities, our other corporate entities, and affiliates to provide you access to the services and products offered by them. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.

We may disclose personal data to third parties such as business partners, third-party service providers including logistics partners, prepaid payment instrument issuers, third-party reward programs and other payment partners you opt for. These disclosures may be required for us to provide you access to our services, comply with legal obligations, enforce our user agreement, facilitate marketing and advertising activities, or prevent, detect, mitigate, and investigate fraudulent or illegal activities.

We may disclose personal and sensitive personal data to government agencies or other authorised law enforcement agencies if required to do so by law or in good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process, or to protect the rights, property, or personal safety of our users or the general public.

4. Security Precautions

To protect your personal data from unauthorised access or disclosure, loss, or misuse, we adopt reasonable security practices and procedures. Once your information is in our possession or whenever you access your account information, we adhere to our security guidelines to protect it against unauthorised access and offer the use of a secure server.

However, the transmission of information is not completely secure for reasons beyond our control. By using the Platform, the users accept the security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login and password records for their account.

5. Data Deletion and Retention

You have an option to delete your account by visiting your profile and settings on our Platform. This action would result in you losing all information related to your account. You may also write to us at the contact information provided below to assist you with these requests. We may, in the event of any pending grievance, claims, pending shipments, or any other services, refuse or delay deletion of the account.

We retain your personal data for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes.

6. Your Rights

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform. Under applicable data protection laws, you have rights including:

• Right to access your personal data
• Right to correct or update inaccurate information
• Right to request erasure of your personal data
• Right to restrict or object to processing
• Right to withdraw consent
• Right to data portability where applicable

7. Consent

By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure, and otherwise processing of your information on the Platform in accordance with this Privacy Policy. If you disclose to us any personal data relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

You have an option to withdraw your consent that you have already provided by writing to the Grievance Officer at the contact information provided below. Please mention "Withdrawal of consent for processing personal data" in your subject line. We may verify such requests before acting on them. However, please note that your withdrawal of consent will not be retrospective and will be in accordance with the Terms of Use, this Privacy Policy, and applicable laws.

8. Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Platform, we encourage you to read the privacy policy of every website you visit.

9. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.

10. Changes to This Privacy Policy

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We may alert or notify you about the significant changes to the Privacy Policy in the manner as may be required under applicable laws.

Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below: