Refund Policy Fair & Transparent
Our milestone-based model means you're always in control. We resolve disputes transparently and in good faith.
Refunds are governed by the milestones agreed in your Statement of Work. We structure projects this way so you only pay for verified, approved progress — not promises.
Eligible for Refund
- Advance payments for work not yet started (minus any incurred costs such as domain registration or third-party licences already purchased on your behalf).
- Milestone payments for work explicitly not delivered by the agreed deadline, subject to written agreement.
- Deposits where we have initiated cancellation for reasons outside the client's control.
Not Refundable
- Completed and client-approved milestones — once signed off, these are non-refundable.
- Work partially completed at the time of a client-initiated cancellation (pro-rata invoice applies).
- Third-party costs incurred on your behalf: licences, subscriptions, hosting, domains, or API credits.
- Rush/priority fees for fast-tracked delivery that has already been completed.
How It Works
Submit a Request
Email contact@codigomaestro.in with your invoice number and reason for the refund request.
Review (3–5 Days)
Our team reviews the request against the agreed milestones and responds within 3–5 business days.
Resolution
We work toward a fair resolution — either a refund, credit, or a revised delivery plan, all documented in writing.
Payment
Approved refunds are processed within 7–14 business days to the original payment method.
Disputes & Good Faith Resolution
We believe most disputes arise from miscommunication. Before any formal process, we will always schedule a call to understand the situation and work toward a fair resolution. Our goal is long-term relationships, not one-time transactions.
Have a question about your project payment?
Reach out directly — we resolve billing queries the same day.
